Refund Policy.

1. General Overview

SYNCDATA, INC. provides highly specialized, labor-intensive architectural software engineering and data migration services. Because our work involves custom code, dedicated engineering hours, and direct integrations into client environments, our refund policy reflects the B2B nature of these engagements.

2. Retainers and Milestone Payments

All project-based work requires an initial retainer or deposit as outlined in the Statement of Work (SOW).

• Pre-Kickoff: If a project is cancelled by the client prior to the technical kickoff meeting and before any engineering hours are logged, the initial deposit is fully refundable, minus a 5% administrative processing fee.
• Post-Kickoff: Once engineering work has commenced, the initial deposit and any completed milestone payments are strictly non-refundable. Clients are paying for the time, expertise, and labor of our engineering staff.

3. Service Level Agreement (SLA) Credits

For clients on ongoing maintenance, support, or managed infrastructure contracts, SYNCDATA, INC. provides uptime and response time SLAs. If we fail to meet the specific metrics defined in your contract (e.g., 99.9% uptime for an API gateway we host), you are entitled to SLA credits against future invoices, rather than direct cash refunds. The formula for calculating these credits is defined in your specific MSA.

4. Dispute Resolution

If you believe a deliverable fails to meet the technical specifications outlined in the SOW, you must notify us in writing within fourteen (14) days of delivery. SYNCDATA, INC. will evaluate the claim and, if the deliverable is found to be deficient against the agreed-upon criteria, we will allocate engineering resources to remediate the defect at no additional cost. Refunds are not issued for remediable software defects.

5. Cancellation of Ongoing Contracts

Month-to-month consulting or managed services retainers may be cancelled at any time with thirty (30) days' written notice. You will be billed for the final 30-day period. Any prepaid amounts for months following the 30-day notice period will be prorated and refunded to the original payment method.

6. Contact Information for Disputes

To initiate a billing dispute or request a refund evaluation, please contact our billing department directly:

SYNCDATA, INC.
Billing & Compliance Dept.
1314 E. LAS OLAS BLVD. SUITE 181
FORT LAUDERDALE, FL 33301
Email: billing@syncdata-inc.com
Phone: +1 (954) 555-0192